Language
My Cart

Terms Of Sale

General Conditions of Sale

General Conditions of Sale through E-Shop

Application range

These General Conditions of Sale are applied in sales through the e-shop www.myelements.gr  which is the property of the company «ISOPLUS SA Nutritional Supplements and Sport Articles SA.», (hereinafter called  “e-shop”).

Details of seller-client

The seller is the Societe Anonyme under the firm name «ISO-PLUS Nutritional Supplements and Sports Articles SA», headquarters in Kallithea, Attiki, Av.Syggrou nr 236, legally represented under VAT Reg.Nr 999607387 and General Electronic Commercial Registry: 130656801000, hereinafter called “the Company” and/or “the Seller” and/or “e-shop”

The e-shop consumer and/or visitor who confirms a purchase order will be hereinafter called “client” and/or “consumer”.

Instruction on the sale

The client’s checkout of each Order for the purchase of the products in the e-shop’s shopping cart is achieved by pressing “PROCEED TO THE PURCHASE” and constitutes a purchase suggestion to the company of the as above products. The approval of the suggestion by the company will be achieved only upon confirmation of the order, that will be sent by the Company via email at the address stated by the consumer and/or via SMS and/or via Viber, the option will be decided by the Company.

The Client will proceed to the checkout of each Order regarding the purchases of the products in the shopping cart provided He/She will agree and accept the application of these General Terms and Conditions of Sales, by pressing the respective button.

Availability of products

If the ordered products are not available or the featured price is incorrect at the time of order and processing, the Company reserves the right not to accept this specific order and, therefore, not prepare the sale. The client will be informed via email and/or via SMS and/or via Viber, the option will be decided by the Company, and eventual payments will be refunded to the client without unjustified delay, using the same payment method selected by the Client, unless otherwise agreed.  

Delivery of the product – Delivery expenses

The delivery times and expenses of the products are mentioned and the client is informed during and before the order checkout. Those depend on the payment method (debit/ credit card, cash on delivery, bank transfer) and the delivery place selected by the Client.

The processing of orders is implemented Monday to Friday, 08:00 to 16:00. The processing of orders submitted on Saturday, Sunday and holidays is implemented the following business day.

In case the product is sent to the place selected by the client, it is delivered to an associate who transfers and delivers to the client. The client is informed via email and/or SMS or Viber, the option will be decided by the Company, that the product is ready for shipping. The shipping expenses are calculated based on the client’s order. Eventual wrong registration by the client of the delivery place and, therefore, wrong calculation of the shipping expenses will charge the client and not the company.

If the client is unable to receive the order but wishes to authorize third person, then he/she should send email to the company’s order address (email  [email protected].) mentioning the details of the person who will receive the product and granting the third person –who will be equipped with official identity document – with the identity details of the order so that he/she can receive this specific order.

The delivery or pickup by minor, even if authorized, is now allowed under no circumstances. The company explicitly reserves all rights, including the right to consider the sale invalid or withdraw it.

It is underlined that, following the products’ delivery, the risk is transferred to the client who should proceed to inspection during the delivery products he/she receives. His/her signature at the delivery confirms the correct delivery of the order’s proper products.

 If the client does not receive the product after the notification of shipping and despite the respective notification, the company reserves the right to withdraw the sale. In such case, the client will receive a credit note of equivalent value to the sale plus the shipping expenses, that will be paid out by the Company in the same way used by the client for the payment of the price.

In case of delivery of different products than the products ordered by the client regarding type and/or quantity, the client should return the products for inspection and confirmation of the error. In this case, the company will send correctly the order’s products being charged with the new shipping and delivery expenses, following the initial procedures of transportation and delivery.

PICKUP FROM THE COMPANY’S HEADQUARTERS

In case the client chose to pick up the products by the company’s headquarters (Av.Syggrou 236, Kallithea, Attiki), he/she is informed via email and/or SMS and/or Viber, the option is decided by the Company, when the order is ready for delivery (confirmation of delivery). The client should pick up the order within 5 business days since the receipt of the respective delivery notification. For the pickup of the order, the client should submit the confirmation of the order and the notification for delivery, as well as official identity document (e.g identity card, passport or driving license).

If the client is unable to receive the order but wishes to authorize third person, then he/she should send email to the company’s order address (email  [email protected].) mentioning the details of the person who will receive the product and granting the third person –who will be equipped with official identity document – with the identity details of the order so that he/she can receive this specific order.

The delivery or pickup by minor, even if authorized, is now allowed under no circumstances. The company explicitly reserves all rights, including the right to consider the sale invalid or withdraw it.

It is underlined that, following the products’ delivery, the risk is transferred to the client who should proceed to inspection during the delivery products he/she receives. His/her signature at the delivery confirms the correct delivery of the order’s proper products.

The photos of the products are indicative and absolutely no binding for the company.

Payment

All the prices in the e-shop are mentioned in euro and include the legal VAT.

Upon the integration of the checkout, the client may choose the payment method, that is cash on delivery, credit card, e-banking, PayPal, VivaWallet etc or pickup from the company’s headquarters.

If the client will pick up from the company’s headquarters, the payment by bank transfer is not possible, except if the transfer of the price – payment appears on the company’s bank account at the time of the pickup.

In case of phone orders where the client has contacted the company in order to submit his order, the only payment methods are cash on delivery and bank transfer.

Transactions above 300,00€  cannot be made in cash, therefore the selection of cash on delivery is not possible in this case. In addition, cash on delivery does not constitute a payment method for orders above €150.

The data registered by the client during the electronic payment are verified or processed or saved by the payment supplier and/or server and not the Company.

In case of bank transfer, the order is completed when the payment amount appears on the respective bank account of the Company. The time needed varies depending on the Bank (usually 2-3 business days). If the amount of payment is not featured within 4 business days since the day of order, the Company will call the client and, if the client fails to deposit the payment amount within the following 1 business day, the order will be automatically cancelled. Eventual charges for the implementation of bank deposits and/or wire transfers do not charge the Company but the banks, therefore the amount to be featured in the company’s bank account should be the amount of the order.  

In case of money refund, it will be implemented in the same method used by the client for the payment of the price.

Sale exclusively and only to final users-consumers

The products available in the e-shop are destined for sale exclusively to consumers as final users and are disposed to each consumer in average household quantity.  The sale of products for commercial purposes is not allowed through the e-shop. The company reserves the right to refuse the order and the purchase suggestion if there is suspicion for commercial exploitation of the products.

Preservation of ownership

The ownership of the products is transferred to the client only upon the full payment of the price.

The product’s risk and liability upon its pickup by the client belongs exclusively and only to the client, reserving the right to the mentioned in these Conditions.

Right of withdrawal / Return the product

The client is entitled to withdraw the sale within 14 calendary days, starting from the date of the product’s delivery (to the client or forwarder indicated by the latter), by returning the product at the initial condition, either for free using the courier indicated by the Company or subject to the payment of the return expenses and eventual reduction of the products’ value.

The client should, within the above deadline of 14 calendary days, send written statement of withdrawal, even without mentioning a reason. In addition, the return-shipping of products within the as above deadline at their initial condition is considered to be timely withdrawal.

The statement should be sent in written as follows:

By registered mail to «ISO-PLUS  Nutritional Supplements and Sports Articles S.A» Av.Syggrou 236, Kallithea, Attiki

Or by email at the address:   [email protected]

Following the exercise of the withdrawal right, the client will receive sms in the mobile stated with the confirmation of the withdrawal.

The products should be returned within 14 calendary days since the exercise of the withdrawal right, that is the date of sending the as above statement at the client’s expenses and liability at the address: «ISO-PLUS Nutritional Supplements and Sports Articles S.A» Av.Syggrou 236, Kallithea, Attiki.

The products’ return and withdrawal are only accepted if the products to be returned remain at the same physical and initial condition during their pickup by the Company.

In addition, the withdrawal right is not applied and, therefore, the return of products is not approved in the following cases:

  • In case the price of the products is paid in the company’s headquarters and those are simultaneously picked up by the company’s headquarters
  • In case the products are being used or unsealed
  • In case the delivered products are not appropriate for return once being unsealedfor reasons of health protection or hygiene 
  • In case of supply of food, drinks or other products destined for current consumption and, in general, in case of consumable products once they are opened.
  • In case of products that might expire or spoil soon

In case of valid exercise of the withdrawal right on behalf of the client and pickup of the products by the Company according to the as above stated, the company should return the money paid by the client during the execution of the order, including the expenses of the initial delivery shipping to the client, within 14 calendary days since the pickup of the products, according to the as above stated, by the Company. The money refund will be implemented with the same method used for the payment, unless otherwise agreed with the client.

It is explicitly agreed and the client grants the irrevocable order and consent that the company is entitled to withhold by the refunded amount the expenses of return (if the product/s are returned to the company using not indicated forwarder, like the associate courier company) which charge the client. The client is also charged for eventual remuneration in case of destruction, wear or damage of the product or deduction of the product’s value due to the client’s liability. In any case the Company is entitled to claim in any legal way all amounts for damages (indicatively, regarding return expenses or destruction, damage or wear, remuneration of value of the product etc).

Redemption of coupons

The beneficiaries of coupons, in order to proceed to their redemption, should first be informed about the respective conditions of redemption concerning each coupon.

Coupons during promotional activities

The coupons of the company’s promotional activities cannot be combined with other coupons. The benefit of each coupon is directly featured in the shopping cart. Each coupon is individualized and related only to a specific promotional activity and is valid for as long as the respective promotional activity lasts.

Rights of consumers - Liability – Force majeure

The rights of the consumers in compliance with the provisions for consuming products’ sale and guarantees of the Civil Code, the Law 2251/1994 and any other provision for the consumer’s protection, come into effect without modifications.

The information included in the eshop’s products description aim only at their presentation. The company grants no statement or guarantee, explicitly or implicitly, for the integrity or accuracy of the information included. Moreover, despite the fact that the information included was accurate at the date of publication, it may not be relevant anymore. Therefore, the client is obliged and should verify all information concerning the products before he/she uses them in any way. Eventual suggestions granted in the eshop do not release the client from the obligation to implement his/her own verification concerning our suggestions and products, in order to assure their suitability for the intended uses and purposes. For any information or suggestion regarding our products and services, please call immediately the company at 2130888700.

Claims for indemnification or financial remuneration of any kind and for any legal and/or real reason are excluded. All claims for damages of life, health and body integrity are also excluded.

All claims for indemnification or financial remuneration of any kind and for any legal and/or real reason are excluded in case of force majeure occurrence.

Claims for defects

The client is also entitled, within the legal timeframe of 14 calendary days and, regardless from the as above mentioned right of unjustified withdrawal, to exercise his/her legal rights due to the product’s deficiency by submitting immediately a request to the company.

This right cannot be exercised in case of products excluded by the withdrawal right. However, even for those products (excluded by the withdrawal right), the client should mention immediately to the company a defect and/or damage and/or side effect he/she has noticed, within the as above time frame of 14 days since its delivery.

In case of defect and/or damage, the client should contact immediately the company’s customer service line by phone at 2130888700 or by email  [email protected]  granting all the necessary details.

If a product is declared as defective by the client, the company reserves the right for foregoing report of the product as  defective by competent expert technicians.

If a product is returned as defective, the client will grant the order number and have the right to be informed about the progress of the deficiency examination.

In case the product belongs in category of products needing repair and the client delivers for repair without picking it up within 3 months since the date of its delivery, the client accepts and states irrevocably and unreservedly that he/she abandons the possession and ownership of the product by waiving from every right/claim for attribution, indemnification, remuneration etc. .

Regarding the products without guarantee, even if there is no repair of the product, there could be minimum charge for the examination.

Final provisions

These general terms and conditions are governed by the Greek law.

For the resolution of any dispute that might arise and result by the contractual relation between company and client, the competent Courts of Athens are liable.

For the extrajudicial dispute resolution, please refer to the competent authorities of extrajudicial consuming conflicts’ resolution, e.g General Consumer’s Secretariat by the Ministry of Development and Competitiveness (Kaniggos Square, 10181, Athens, www.efpolis.gr, tel.:1520, fax:2103843549), Ombudsman (www.synigoroskatanaloti.gr, Av. Alexandras 144, 114 71, Athens, tel.:2106460734, fax:2106460414.), Consuming Conflicts’ Amicable Settlement Committees (article 11 of the law 2251/1994), sheltered in the local Municipalities of the country.

You may also refer to the European Alternative Dispute Resolution at the platform Online Dispute Resolution - ODR) of the European Commission https://ec.europa.eu/consumers/odr.

In case of non validity of a specific term in this agreement, the other terms remain fully and completely valid.