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Returns Policy

Right of withdrawal / Return the product

The client is entitled to withdraw the sale within 14 calendary days, starting from the date of the product’s delivery (to the client or forwarder indicated by the latter), by returning the product at the initial condition, either for free using the courier indicated by the Company or subject to the payment of the return expenses and eventual reduction of the products’ value.

The client should, within the above deadline of 14 calendary days, send written statement of withdrawal, even without mentioning a reason. In addition, the return-shipping of products within the as above deadline at their initial condition is considered to be timely withdrawal.

The statement should be sent in written using the Return Form

Following the exercise of the withdrawal right, the client will receive sms in the mobile stated with the confirmation of the withdrawal.

The products should be returned within 14 calendary days since the exercise of the withdrawal right, that is the date of sending the as above statement at the client’s expenses and liability at the address: «ISO-PLUS Nutritional Supplements and Sports Articles S.A» Av.Syggrou 236, Kallithea, Attiki.

 

The products’ return and withdrawal are only accepted if the products to be returned remain at the same physical and initial condition during their pickup by the Company.

 

In addition, the withdrawal right is not applied and, therefore, the return of products is not approved in the following cases:

·       In case the price of the products is paid in the company’s headquarters and those are simultaneously picked up by the company’s headquarters

·       In case the products are being used or unsealed

·       In case the delivered products are not appropriate for return once being unsealed for reasons of health protection or hygiene 

·       In case of supply of food, drinks or other products destined for current consumption and, in general, in case of consumable products once they are opened.

·       In case of products that might expire or spoil soon

 

In case of valid exercise of the withdrawal right on behalf of the client and pickup of the products by the Company according to the as above stated, the company should return the money paid by the client during the execution of the order, including the expenses of the initial delivery shipping to the client, within 14 calendary days since the pickup of the products, according to the as above stated, by the Company. The money refund will be implemented with the same method used for the payment, unless otherwise agreed with the client.

It is explicitly agreed and the client grants the irrevocable order and consent that the company is entitled to withhold by the refunded amount the expenses of return (if the product/s are returned to the company using not indicated forwarder, like the associate courier company) which charge the client. The client is also charged for eventual remuneration in case of destruction, wear or damage of the product or deduction of the product’s value due to the client’s liability. In any case the Company is entitled to claim in any legal way all amounts for damages (indicatively, regarding return expenses or destruction, damage or wear, remuneration of value of the product etc).